Refund Policy
RETURN POLICY
We would like to thank you for choosing to shop with us at Emoni Fit. We appreciate your business and strive to provide you with the best possible shopping experience. As part of our commitment to transparency and clarity, please carefully review the details outlined below:
Returns and Refunds: We regret to inform you that we do not accept returns or offer refunds for online purchases, except in the following circumstances:
Exchange for Size: If the item you ordered does not fit, we offer an exchange for the same item in a different size, subject to availability or issue store credit only.
RETURN PROCEDURE
Step 1: Send us an email to: info@emonifit.com
Provide your name, address, order number, item name and reason for return. Within 1-2 business days, you will receive an email with a return authorization number and packing slip for you to include with your return.
Please include the print out with the Return Authorization number (RA#) , your name, address, phone number, email address, receipt and reason for return. Be sure to include the return form in your box, along with the merchandise so that we are able to credit your account correctly.
Step 2: Addressing and shipping your return
For your protection, we strongly recommend that the package is returned in a manner requiring a signature. Shipping and handling charges are non-refundable and reimbursement of shipping is not provided.
Returns have to be sent back within 14 days after the return authorization email has been sent, merchandise sent after those 14 days will not be accepted nor refunded. Once we receive your return, please allow up to 14 business days for us to process your request. When your return has been processed, you will receive an e-mail with either your Emoni Fit store credit information or a notification that your refund was processed back to your original method of payment. Depending on your bank, a refund back to your original method of payment may take approximately 5-7 business days to post to your account.
EXCHANGE PROCEDURE
To request an exchange for a different size, please follow these steps:
a. Contact our customer support team via info@emonifit.com within 3 business days of receiving your order.
b. Provide your order number, the item you wish to exchange, and the desired size for the exchange.
c. Our customer support representative will verify the availability of the requested size and guide you through the exchange process.
Eligibility and Conditions:
Items must be unworn, unused, and in their original condition with all tags and labels attached.
Exchanges are subject to availability. If the requested size is not available, we will not be able to process the exchange.
The customer is responsible for all shipping costs associated with the exchange, including the return of the original item and the shipment of the exchanged item.
Non-eligible Items: The following items are not eligible for exchange:
Items that have been customized, personalized, or altered to meet specific requirements.
Damaged or Defective Items: In the event that you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order. We will address the issue and provide a suitable resolution, which may include an exchange or refund, depending on the circumstances.